Customer Satisfaction Survey

Name:		Phone:
Address:

Which PUD office(s) serve you?:	Goldendale	White Salmon

Please indicate below the departments at Klickitat PUD you have contacted, and your satisfaction level with each:

CUSTOMER SERVICE DEPARTMENT
Functions: Billing, payment arrangements, new service, service transfer, service close out, meter reads

Courteous Service	Very Satisfied	Satisfied	Dissatisfied
Timely Service	Very Satisfied	Satisfied	Dissatisfied
Presonalized Service	Very Satisfied	Satisfied	Dissatisfied
Overall Satisfaction	Very Satisfied	Satisfied	Dissatisfied

ENGINEERING DEPARTMENT
Functions: Line extensions, specifications, electrical inspection arrangements, power line extension cost quotes/designs, line upgrade, LUDs, high usage complaints, dangerous services, power supply

Courteous Service	Very Satisfied	Satisfied	Dissatisfied
Timely Service	Very Satisfied	Satisfied	Dissatisfied
Presonalized Service	Very Satisfied	Satisfied	Dissatisfied
Overall Satisfaction	Very Satisfied	Satisfied	Dissatisfied

OPERATIONS DEPARTMENT (Line Crew)
Functions: Line construction & Repair, power connects and disconnects, power outages, meter change outs

Courteous Service	Very Satisfied	Satisfied	Dissatisfied
Timely Service	Very Satisfied	Satisfied	Dissatisfied
Presonalized Service	Very Satisfied	Satisfied	Dissatisfied
Overall Satisfaction	Very Satisfied	Satisfied	Dissatisfied

WATER/WASTEWATER
Functions: Service calls, connects & disconnects, water supply, water quality

Courteous Service	Very Satisfied	Satisfied	Dissatisfied
Timely Service	Very Satisfied	Satisfied	Dissatisfied
Presonalized Service	Very Satisfied	Satisfied	Dissatisfied
Overall Satisfaction	Very Satisfied	Satisfied	Dissatisfied

ENERGY SERVICES/CONSERVATION
Functions: Heat pump rebates, water heater rebates, lighting, energy conservation advice

Courteous Service	Very Satisfied	Satisfied	Dissatisfied
Timely Service	Very Satisfied	Satisfied	Dissatisfied
Presonalized Service	Very Satisfied	Satisfied	Dissatisfied
Overall Satisfaction	Very Satisfied	Satisfied	Dissatisfied

How can Klickitat PUD improve its service to you?

Customer Comments: