Customer Satisfaction Survey
Name: Phone:
Address:

Which PUD office(s) serve you?: Goldendale White Salmon
 
Please indicate below the departments at Klickitat PUD you have contacted, and your satisfaction level with each:

CUSTOMER SERVICE DEPARTMENT
Functions: Billing, payment arrangements, new service, service transfer, service close out, meter reads
 
Courteous Service Very Satisfied Satisfied Dissatisfied
Timely Service Very Satisfied Satisfied Dissatisfied
Presonalized Service Very Satisfied Satisfied Dissatisfied
Overall Satisfaction Very Satisfied Satisfied Dissatisfied
 
ENGINEERING DEPARTMENT
Functions: Line extensions, specifications, electrical inspection arrangements, power line extension cost quotes/designs, line upgrade, LUDs, high usage complaints, dangerous services, power supply
 
Courteous Service Very Satisfied Satisfied Dissatisfied
Timely Service Very Satisfied Satisfied Dissatisfied
Presonalized Service Very Satisfied Satisfied Dissatisfied
Overall Satisfaction Very Satisfied Satisfied Dissatisfied
 
OPERATIONS DEPARTMENT (Line Crew)
Functions: Line construction & Repair, power connects and disconnects, power outages, meter change outs
 
Courteous Service Very Satisfied Satisfied Dissatisfied
Timely Service Very Satisfied Satisfied Dissatisfied
Presonalized Service Very Satisfied Satisfied Dissatisfied
Overall Satisfaction Very Satisfied Satisfied Dissatisfied
 
WATER/WASTEWATER
Functions: Service calls, connects & disconnects, water supply, water quality
 
Courteous Service Very Satisfied Satisfied Dissatisfied
Timely Service Very Satisfied Satisfied Dissatisfied
Presonalized Service Very Satisfied Satisfied Dissatisfied
Overall Satisfaction Very Satisfied Satisfied Dissatisfied
 
ENERGY SERVICES/CONSERVATION
Functions: Heat pump rebates, water heater rebates, lighting, energy conservation advice
 
Courteous Service Very Satisfied Satisfied Dissatisfied
Timely Service Very Satisfied Satisfied Dissatisfied
Presonalized Service Very Satisfied Satisfied Dissatisfied
Overall Satisfaction Very Satisfied Satisfied Dissatisfied

How can Klickitat PUD improve its service to you?
 
Customer Comments:
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Please send your questions or comments to Kathy, Executive Assistant, or Contact Us
Last updated: 12/2009
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